| Customer Compliments | |
|
|
||
|
I would like to thank and appreciate ICICI Bank staff for the care they show to their customers. The immediate response they give is just fabulous. Recently I had lost my blank signed cheque and as I am working in Saudi Arabia and the cheque was lost in India, I was really worried. I was looking for procedures to send a fax or request letter to cancel the cheque. Initially I thought it would be a lengthy procedure and in the mean time if the cheque were to fall in the wrong hands,it would have been hard. But to my surprise, when I logged the ICICI Bank website, the facility for cancellation already existed which was done in just seconds. I was really relieved that even from thousands of kilometres away; I was able to cancel it in seconds. It does not stop here! To my utter surprise the ICICI Bank staff called me twice (International Calls) to confirm my cancellation of the cheque. It was just unbelievable. I am really thankful for this gesture. ~ Sohel Ahmed L, Jubail Saudi Arab, February 09, 2009, Customer Service Hi, this is I.V.R.Moorti from the state of Andhra pradesh, India. Well, it's "truly international" and "truly global" and I am at a loss of words to praise it with more. The banking experience that I had come across in the Big Apple is the same over here in India with ICICI Bank. My extended family members and I have been dealing with ICICI Bank for the past nine years and have been experiencing the benefit of it’s time to time upgradations and newer financial products. And of late, it has reached another landmark by launching "i zone” virtual banking, the first of it's kind in the world, and thereby pampering it's customers with more and more hi-tech services that were only available overseas. That's all for now folks, wish you all the best for a safe and a happy banking experience with ICICI Bank for more and more generations. Few days ago, I had been to ICICI Bank Sakchi Branch, Jamshedpur and for some information, clarification and work met Anita an employee of your Bank. In spite of her workload and a severe cold, she gave her full attention, with fruitful information and warm reception as is expected to an HNI client. Her devotion to banking service sets an example for other to follow. She also introduced me to Neeraj, BM. He too is equally energetic and informative. Good team, Good spirit. ICICI Bank has the best internet enabled solution. I have used online solutions provided by other banks like HDFC Bank, Axis Bank, and other government banks too, but the ICICI Bank’s site is the most secure and also the most user friendly. Thanks a lot for providing such a nice feature, please do keep it up. ~ Gaurav, Gurgaon, February 02, 2009, Internet Banking I have been a customer of ICICI Bank, ICICI Credit Card, ICICI Bank demat and ICICI Bank loan from the last 5 years. I am happy and proud to say that this Bank is one of the most customer friendly that I have come against. There has been a very earnest response from the Bank and always a personal touch while dealing with a customer. What I mean is this Bank always tackles the customer and his concerns first and then goes to through the rule book to check whether that can be done. I must say my bank account has been very helpful including the FD and RD. The demat account is also very user friendly. But the one that I like the most is the credit card department. I should say that it is the most customer oriented card with many offers, schemes and above all, the most friendly customer care to help out in case of difficulties. I should say, I am proud of my Bank! To begin with I am not a person who will take time out to pen down an appreciation.....but I must admit that the experience I had with b2 (Branch free Banking) convinced me to take 2 minutes out and talk about it.... well right from setting up the account to using it....the entire experience was fabulous....who can imagine that creating a savings account is as easy as it gets with b2.....and the cream of the cake is that they have a chat service available for their b2 customers.... I have never heard any other bank in India do so....Well done ICICI Bank..... every year I get new reasons to stick to you guys.... I am a damn happy customer right from day one till now.... I guess it has been more than 5 years since I began banking with you guys.... by far the best bank to choose from....cheers.... SK ~ Shahbaz, Mumbai, February 14, 2009, General I am an ICICI Bank customer for the last 5 years.I have never had any issue with the customer service officers / managers who managed my account. Great to have ICICI Bank in India. The people are innovative and hard working; please continue doing the good job. I have a Student Saving Account in Mumbai for more than 3 years. The minimum balance which I need to maintain is hardly anything; also, I never have to pay any charges for maintaining this account. Before opening this account I visited many other national banks. But they couldn't offer me the same kind of account, with similar facilities. I am very happy with my Student Saving Account. I would like to recommend the same to every student, who needs a debit card and a savings account. I have an ICICI Bank Account. When compared with other banks the service at the Bank is very well disciplined and organized. The customer care of ICICI Bank is just superb and their response to a query is very quick and clear. ~ Ashwin Kumar Manthena, Hyderabad, February 06, 2009, Customer Service You guys are doing a really great job. I mean I have opened additional NRE Savings Account and in three days, I received the cheque book, ATM Card and password. No words to praise your customer service, it is too excellent. I have an account in another bank also but their customer service is zero in comparison to you. Keep up your high standard of service. ~ Nisar , Muscat, February 19, 2009, Customer Service I hold a privilege account with ICICI Bank. My account was upgraded to a Gold Privilege Account from a normal savings account in the month of Oct - 2008. I went for the upgrade looking at the salient advantages the Privilege Account had to offer. However, because of my very few visits to the branch, I never opted to use the Privileged status and avail of the priority service facility available to me. Today, when I visited your branch, I had to rush to a doctor’s appointment after completing my work at the Bank and was curious to find out how the priority service facility worked and wanted use it. I happened to approach Mr. Sudhir Yadav and expressed my curiosity to him; He was very generous and accompanied me personally to the correct counter. More over, he made sure to remain with me, until I was done with my work. Nevertheless, It was a pleasure to know that officers such as Mr. Sudhir Yadav , Mr. Raman and Miss. Sheela are available at the branch to fruitfully answer any of my banking queries or resolve the difficulties to the best of their capacities. I have held accounts in some of the top private banks such as HDFC Bank and Kotak Mahindra Bank. However I would not hesitate to say that until now the level of understanding displayed by ICICI Bank officers have been incomparable. I am sure that such gestures of going that extra mile for the customers, by these officers will go a long way. Kindly convey my heart felt gratitude to all of them and their effort is highly and sincerely appreciated. ~ Priyashant, Pune, February 26, 2009, Branch Banking I was very impressed by your staff's service on my visit to Kerala, Aluva Branch. Mrs. Sreekala was extremely helpful in sorting out many of the problems. She is an asset to any organization. My requests were very urgent because of my situation. I congratulate ICICI Bank for keeping their staff with utmost dedication. ~ Ganapathy, Kochi, February 07, 2009, Branch Banking
|
||
|
||
 |
||
