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I am a new customer to ICICI bank. I must admit the gamut of services is wide and up to date with the current modern standards, especially; the mobile recharge facility from account to any phone is very remarkable. I wish other banks also follow suit especially govt banks and make the service hassle free and convenient. ICICI has won a lifetime customer in me. ~ Adhish, Bangalore, December 01, 2008, General I have been banking with ICICI Bank and using credit card service for around 3 years now. The response to complaints and usage of technology (like cheque depositing machine) is really worth appreciating. Kudos to ICICI Bank employees and management. I am a credit card customer of your bank for 3 years. The technology, services and features are superb. I hardly find a reason to call Customer Care as everything is possible with netbanking. I am happy to be the customer of ICICI Bank.
I have been using the Internet Banking facility for the last 1.5 years and as per my experience till date it the the best in banking industry and there is no other bank that offers the most advanced features over mobile not even those who claim themselves to be the top bank of India. Fund transfers are so easy with Internet Banking. Not only funds transfers, but bill payments, credit card or utility bills, whatever you want it’s available in your palm. It is actually a bank in your palm. ~ Vaneet Pal Uppal, Ludhiana, December 05, 2008, Internet & Mobile Banking I have been using ICICI Bank Internet Banking for almost 3 years and it’s an incredible tool. It saves time and free you from mental tension. The offers provided on Internet Banking make us more comfortable/best compared to others banks. And I feel proud enough to say that "ICICI BANK IS THE BEST" and I am a part of it.. ~ Rama Rao R, Hyderabad, December 05, 2008, Internet Banking I just came to the bank to get the details of the savings account and I was very impressed with the service levels, handling of the queries. It gave more insights than I needed. I thank the bank authorities for this level of service. And hope it will be continuing to provide the same level service to all the customers. I am Prathyusha using ICICI Bank account for the last 15 months and I really want to appreciate the employees for their quickness in servicing customers. Whenever I need any clarification I just send a mail or call up and the response is wonderful in terms of both time and clarity. The first time I mailed, I got the response in just a few minutes. The next time too, it was no different. I congratulate all the employees of ICICI Bank for making the bank the BEST in all aspects. ~ Pratyusha P, Hyderabad, December 10, 2008, Customer Service I am banking with ICICI Bank for last eight years and I can vouch for their over all operations improvement and facilities they are providing. To be very specific, their Net banking and SMS services provided by them is excellent. Thank you for your on time services and Wish you many more success in coming years. Regards, Dear Sirs, I wish to share my happiness due to banking with ICICI. Recently I inadvertently entered Rs.3000/- on the envelope, whereas the correct amount of Rs.4000/- was credited in my account. Through this incident, my trust and faith in ICICI Bank in particular and humanity in general has got reinforced. Thank you very much. While withdrawing from other bank ATM my transaction was declined two times in different machines from the same booth. I got debit message from ICICI. When I called the call center, the debit was instantly reversed. Later the system also gave debit reversal messages within a few minutes. While the other bank ATM was taking long time I was unsure, thinking I may have overlooked and the cash may have gone back inside, but the ICICI Bank call center gave me instant response and the system also updated my account details through its SMS. Another important thing I find good about is the dynamic third layer pass code system before one is able to complete the on line transaction. Online transaction looks truly safe with ICICI unless one really manages to keep the debit card and the passwords together and loses both. Yes still, it is safe because the call center thus far has been found to be quick in response. This gives a good lead time for corrective action if one realizes the loss of debit card quickly. ~ Anand Hardikar, Mumbai, December 13, 2008, General ICICI bank made routines ease, Net-Banking saves my vehicle petrol bill. No need to go to the branch of a bank, all under net banking, Its really a modern life bank - I am impressed by your new initiative the IZONE. It is nice to see your bank incorporating the WEB2.0 concept of 3D virtual world interaction to make internet banking more pleasurable. Keeps the innovation rolling. Maybe you can think of having interactions/website in regional languages as your next step forward. Great work! ~ Shaik Ibrahim, Chennai, December 15, 2008, General I am a customer of ICICI Bank for the last 10 years and occasional customer of many other banks. After 10 years of banking with many banks, I place ICICI Bank at No. 1, since there is no option to place above No 1.I would like to be a customer of ICICI Bank for lifetime. With heartiest feelings for many more successes in future ~ Sanjai Saini, Delhi, December 15, 2008, General I have my account in ICICI Bank and one another private bank, and if we compare the services provided by both, I can proudly say that ICICI Bank is much ahead. The Internet Banking experience is far better than any other bank. My favourite service is mobile banking, which saves us from hassle of going to bank branch or connecting to Internet. Wish you people all the success. ~ Ravi Parwal, Ghaziabad, December 17, 2008, Mobile Banking I had a very good customer service experience with your personnel when I requested them to transfer an amount credited to my credit card account to my bank account on December 22, 2008 (Rqst no 90378298). I received very prompt and courteous response, which was followed by a call to give me the request number. They promised 2 working days to affect the transfer and it was done in lesser time. I really appreciate your staff's courteous response, their positive and exemplary attitude to serve the customer and your speed of response. ~ P. M. Kannan , Chennai, December 24, 2008, Customer Service Excellent website. Most user-friendly among all banks I have seen thus far. Keep up the great work. I feel proud to say that I have an account with the ICICI Bank. It is one bank, which provides the maximum services. Apart from the longest ‘ normal’ working hours, it is providing its customers many exclusive beneficial and convenient services while other banks are too far behind. It is not only the services but also the attitude towards the financial management of capital, which is quite professional. What India needs today is the high speed by which the wealth (not cash) moves. We have already created mass wealth but it remains unutilized or underutilized. It has to move and I would say that ICICI Bank has made tremendous effort to make the fact understood by the Government and Indian people that keeps the wealth moving at a good speed if you have to develop and grow, but nevertheless be careful that you are alert as your speed increases. I wish all the best to the Board of Directors, Management and Staff of the ICICI Bank. ~ Prashanth David Nath, Dehradun, December 30, 2008, General I had a very good experience with ICICI Bank, Kumara Park East, Bangalore - 560001. The staff have a welcoming and inviting attitude. They ask the customers what they need and guide accordingly. I'm very impressed as I never had such an experience in other banks. Keep up the good work. ~ Shruthi Mayaraj, Bangalore, December 30, 2008, Branch Banking My experience with online banking with ICICI Bank has been truly exceptional to say the least. You have made banking so easy sitting at my home or office at my convenient time.
I am sure ICICI Bank will introduce many more features and facilities in the days to come and be way ahead of the rest, in the Indian banking arena.
~ Manoj Kumar P, Bangalore, December 30, 2008, Internet Banking
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