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We are the Raghunandan Money Group and have many corporate accounts with your bank. We are extremely pleased with the lightning service rendered by your bank and also the friendly services extended to us by your employees. We would specially like to mention the co-operation given to us by the staff of your Rashmi Palace, Agra Branch (branch code 080). We appreciate the services rendered by all the members of this branch. We are thankful to you for all your help. ~ Ashish Bansal, Agra - August 3, 2009, Channels - Branch Banking Experience I have foreclosed my home loan at your Andheri RPG Tower branch recently. I really appreciate the services rendered by your Manager, Mr. Purushottam Mukhedkar. He heads a very dedicated and disciplined team. He was also personally involved from taking the cheque till delivering the documents. Hats off to him! I greatly admire the concern and sensitivity shown by your Officer Ms. Smita Roy at Sector 61 Branch, Noida. I had three service requests and all of them were resolved within minutes despite a lot of rush at the counter, it being a weekend. She has a thorough knowledge of the processes and was also very cordial and helpful.
My compliments to Swapneel Kelkar, Wealth Manager at ICICI Bank, Shivaji Nagar, Pune who handles my NRI Account. During my short visit to India, I wanted to open an NRI account in an Indian bank. Swapneel helped me understand the NRI services He inspired and motivated me to open up the new NRI account with ICICI Bank and gave me world class banking service. He helped in resolving documentation-related issues and was always available for answering my queries. Employees like Swapneel are a real asset to ICICI Bank. Today, I am an ICICI Bank customer only because of Swapneel and his team at Shivaji Nagar ,Pune. Thanks for all the help. ~ Bineesh Ravindran, Saint Paul MN USA - August 31, 2009, Channels - Branch Banking Experience I have been doing most of my banking with ICICI Bank either online or through Customer Care. The experience with Customer Care has always been wonderful. The Customer Care executives are always very courteous and helpful. I would like to make a special mention of the help extended by Ms. Ranjana Singh and Mr. Rajesh Jha who heard out my request for reversal of charges and immediately accepted, processed and even reversed them. This appreciation is not for the reversal of charges but for the sincere efforts put in by the executives in understanding my request. This clearly shows that though the executives do not interact with customers face-to-face, they are inclined towards offering better services and retaining customers. It also shows that the Bank is more interested in its relationship with customers rather than the charges. I feel good to have been associated with the Bank through such efficient employees. I wish them all the best for their career and for all their future endeavours. I do hope that this relationship continues more strongly in future as well. My name is Arati Sawant and I have had my salary account with ICICI Bank since the past 2 years. I had requested for my cheque book through Customer Care as it is difficult for me to personally go to the branch. I am greatly satisfied with the quick service from ICICI Bank as I received the new cheque book at my doorstep within 2 days of my request. I am thankful to the Customer Care executive who took my request and provided excellent customer service. I am really happy with the services rendered by ICICI Bank which is much better than other banks in all respects. I am proud to say that ICICI Bank in India is one of the best banks in the world. My compliments to all team members of the Internet Banking division of ICICI Bank. Net banking provides many facilities which many other banks do not like Money Order, Card to Card funds transfer, inter-bank funds transfer, bill pay, mobile recharge, quick resolution of any problem, receive funds, DD request and many more. I have been using this service since the last 3 years and have found that ICICI Bank has been improving its Internet Banking services and becoming more advanced. My best wishes to ICICI Bank in its future growth. I have been heading the Finance department of a reputed company. I feel very comfortable having a current account with ICICI Bank as it is really user friendly. I wish to make a special mention of the Customer Care executives who are very well-mannered and well-trained. Their service is quick and effective, I have never experienced similar service from any other bank. I have been in the Finance and Banking department since the last 7 years and I feel priveleged to have a bank like ICICI Bank in India. I have been using the ICICI Bank Internet Banking facility since many years. As a pioneer in this field, I find that ICICI Bank updates itself with the latest technology for providing small customers like me with the best security for online transactions. It has done away with the need for us to approach the bankers for any service, by providing all the latest facilities through Internet Banking. The website is also extremely easy to use. All features have been well planned providing the best level of ease of transactions. Kudos to ICICI Bank for this proactive customer friendly approach. ~ K. R. Giridharan, Kumbakonam - August 4, 2009, Channels - Internet Banking I have just used your Live Chat service for the first time and I must congratulate you on a job well done. This medium of interaction shows that ICICI Bank understands its customers and their needs. What better way to make efficient customer service available to NRIs than an instant chat module! My best regards to you at ICICI Bank. ~ Lionel Pereira, Kuwait - August 5, 2009, Channels - Internet Banking Thank you so much for excellent service! I have been your customer since 2005 and have never visited any bank branch for years! Everything can be done so conveniently through your Internet Banking system - from savings to bill payment or credit card payment! You people rock! Cheers! ~ Sajith Kumar, Cochin - August 5, 2009, Channels - Internet Banking
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