Customer Care, phone banking
   
  Customer Compliments
   
ICICI Bank Customer Care, 24 hour phone banking service
online customer care service, online phone banking service
  24 Hour Customer Care, 24 hour phone banking  
 
Had a good experience with us? Click here to tell us about it.

April 2008

Since last four months i was touring at various places and during that period i really felt the importance of ICICI Bank. It gave me feelings that i am taking my bank in my laptop. Any time when i needed, in any corner, i used to logon and make my utility payments, credit card payments, transfer of funds, sending requests for cheque books etc. Not even a single day i felt any banking problem. Great experience.

~ Umesh Kumar Ummat, Gurgaon, April 16 2008, General

I have been an ICICI Bank customer for over four years. I do all my banking with ICICI Bank (Home Loan, Car Loan, Personal Loan, Credit Card). There was a delay from my end with regards to my credit card payment but inspite of me explaining my problem in detail i had a very poor experience with the collections team. They harassed me beyond imagination. But i would like to mention the name of customer service manager Mr. Mahesh Singh who was splendid in the way he handled my case. He listened to my part of the story, never questioned me intention and dealt with me in a manner, which was beyond my expectation. I stopped receiving collection calls from the very next day. I would request you to thank and applaud Mr. Singh on my behalf. He is an asset to your team and understands the true meaning of customer service. I would also like you to inform Mr. Singh that i have kept my word and sent out a cheque for clearing my credit card bill.

~Ajay Sandhu, Mumbai, April 13, 2008, General

Dear ICICI Team,
I am very much pleased with your way of banking. Good things are funds transfer, mobile alerts, e-cheque system, the way of handling the complaints. Suggestions are improve the utility bill functions. Many problems occurred recently, but not always. Recently I have got some problems in that. Continue to maintain your good quality of banking.

~ Bakthavatsalam G, Chennai , April 13, 2008, General

Dear ICICI Team,
Greetings from Vijay.  I am writing this mail to share my experience and my words of appreciation on your new Cash Collecting Mechanism (thru Cash collecting machine) This time when i have been to ICICI Bank to deposit cash, i have been directed to an executive who is handling a machine.  Through him, I came to know its a cash collecting machine and we do deposit our cash through that machine.  It’s hassle free. No need to wait in the long queue and more importantly the amount is getting credited instantly.   Thanks for saving customers time, energy as well as employees time.  I really appreciate the way ICICI Bank uses the technology and make the end user getting benefited from the same. I have some ideas (my personal opinion) to share for the optimal utilization of this new facility.  So, if you could provide me an email id to which i need to write to, it will be appreciated. Thanks once again to ICICI TEAM for finding new and creative ways in serving the customers.

~ Vijay Vishwanathan, Bangalore, April 11, 2008, General

I used my ICICI Bank ATM card in State Bank of Mysore's ATM terminal in IIM-Bangalore campus. Unfortunately, I got an error message 'Timed out'. But my account got debited without me actually getting the money. However, there was a reversal transaction (credit) in few minutes solving the discrepancy. The same problem with cards issued by other banks demand letter to the manager and other hassles, as I my friends say. I would like to praise ICICI Bank for leveraging technology and automating processes that obviate customer dissatisfaction.

Balaji Devrajan, Bangalore, April 07, 2008, General

I am very happy and proud to have ICICI Bank products with me, not only because the value of the products but also the sort of fast, prompt and positive response and support shown by them. I hold more than 5 products of ICICI Group, and till now whenever i have approached them with a concern i have received only positive feedbacks and actions from them. Thumbs up to ICICI Bank. Keep up with the good customer support. No wonder why ICICI Bank has become the best service provider in the industry. I feel providing products is not a big deal but to sustain by providing best available customer support is the big challenge. ICICI Bank has become a model for competitors. Thank you and keep up the good work.

~ Narayan K.R., Chennai, April 07, 2008, General

Your procedures set for preclosing of the home loan account are excellent. In a matter of 10 minutes I could be able to close my loan account and got the documents back at the earliest. The customer services extended to me for this purpose at Begumpet ICICI Bank are beyond the level of expectations. I appreciate the bank authorities for the excellent set procedures for smooth running of activities. Keep it up.

~ S M Vidya Sekhar, Hyderabad, April 04, 2008, Home Loan

I'm really impressed with the online banking facilities. It’s very user friendly. Past 15 months I a have an account in ICICI Bank. I am really happy to have an account in ICICI Bank. Thanks a lot for making banking a pleasant experience for your customers. I wish you all the very best.

Internet banking service is excellent.

~Edward Kingsly, Chennai, April 03, 2008, General

A small note to thank Shailaja Adoni working at your Vashi Branch, Navi Mumbai and who assisted me for the various services including resetting and generating a new PIN for my ATM Card, a cash withdrawal without a cheque book and the issue of a demand draft all of which was done with a high level of service integrity and commitment. Thank you Shailaja and ICICI Bank.

~ Lakshman Ranganathan, Dubai, April 2, 2008, Deposits

I wish to put it on record that the services as provided by bank are really superb and worth emulating by other banks. Just recently i had a small query about the non-credit of the reward points. Promptly, I got a call from an executive of ICICI Bank, explaining me convincingly about the delay and promised that it would happen by next statement date. I am really amazed at the care being taken by the bank. Though for some time I am not getting any SMSs for the credits in my account but it was a really great help to the account holder. I only wish the bank would maintain such high standards of service. Undoubtedly ICICI Bank would emerge on the top for the time to come and forever.. Keep it up. Best wishes.. Maj. Ashis Kumar Chand

~ Ashis Kumar Chand, Hyderabad, April 2, 2008, Credit card

When i forgot my Internet banking passwords, i called Customer Care and lodged a request. They said that i would get them by post within 7 days. But i got them in 2 days. Thanks to ICICI Bank for the GREAT SERVICE. This is the reason i don’t want to close the account in ICICI Bank.

~Shivaji Kumar, Bangalore, April 14,2008,Customer care

I am really thankful for ICICI Bank services, especially NRI team,( Amazing service from NRI Managers and web chatting staffs) and my branch manager Mr. Sudheer Aravindakshan( Manjeri branch- Kerala ). Last weak I transferred (Saudi Arabia ) money to India and there was an error in transaction. When I contacted them, they resolved in the shortest period.       I appreciate their commitment to keep customer relations.

~ Abdul Kareem, Jeddah, April 14,2008,Credit Card

Internet banking facility of ICICI Bank is superb compared to any other bank.

~ Rakesh, Mumbai, April 14,2008, General

I had visited the Rajaji nagar branch in Bangalore for name change request. I am very satisfied with Mr. Mohan's efficiency of making sure that my needs are met promptly, I hold an account with you guys for about 4 years now and I am very glad to banking with ICICI Bank. Thanks to Mohan for all his help.

~ Srilakshmi, Bangalore, April 15, 2008, Branch Banking

Hey Jyothsna, Thanks for your kind co-operation. I simply don't have words to thank you. You are the reason that a customer should choose ICICI Bank. Keep the good job going. Wish you a very happy & bright future. I'll request you to please forward this appreciation mail to your higher authorities as per my request, so that they should also come to know about your wonderful service.

~ Harsh Sharma, March 17, 2008, Deposits

I really appreciate the level of commitment u people have shown towards the issue. I am very happy with the follow up done by the each and every officer involved in this matter from ICICI Bank. I am thankful to u people to update myself on this issue by calling me every time u had an update. I would like thank specially the HOD’s of customer service of ICICI Bank, Mr. Pravin Nambiar and Mr. Anitha. Thank you very much for your kind support. Hope will get the same in the near future. Regards, Ratna M Ray.

~Ratna M Ray, March 17, 2008, Deposits

Dear Anitha, My very big thanks for you. I had a very bad impression of the customer service as my earlier attempts failed. Now I fully appreciate your efforts and giving me solutions quickly. With best regards, Subramania Iyer

~ Subramania Iyer, March 17, 2008, Deposits

Madhavi, Many thanks ... in my 4 year relationship with ICICI Bank, this perhaps is the best experience. I have just filled a 'compliment' form on your website mentioning you by name. Keep it up. Best regards

~ Dinesh Singh, March 17, 2008, Credit Card

Mohit, It was a pleasure dealing with you over the last few days. Your untiring effort and sincerity has made it possible for me to get the sanction within the committed date. I am aware that you worked late hours to make this happen. I am happy at the overall services provided by the team and especially by you. Keep up the good work. Best wishes, Ashwajit

~ Ashwajit Singh, Delhi, March 03, 2008, Home Loan

I am delighted to put on record an exemplary performance by you and your team (Basant, Romit, Mohit, Shobit and Shalu) in enabling me the grant of my home loan. Buying a home is always very close to everyone's heart and the way you and your team made it smooth and quick has just added to my experience. I only hope that the experience continues in the time to come with the other members of ICICI Bank. Keep up the good work. Best wishes, Rekha and Jasdeep Singh

~ Jasdeep Singh, Delhi, March 03, 2008,IHome Loan
Had a good experience with us? Click here to tell us about it.
24-hour Customer Care Numbers
 
24 hour customer care service 24 hour customer care services in india