ICICI Bank | 24 Hour Customer Care Service | 24 Hour Phone Banking

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January 2008

I like three things
1.The electronic funds transfer system of ICICI Bank is great. You can transfer funds between multiple accounts without much fuss or tension and instantly.
2. There are no draft charges till Rs.25,000 on salary accounts making it easier and preferable to make drafts rather than cheques.
3. My working hours are till 6 p.m. and the bank working hours are till 8 p.m. So no need for taking leave or permissions just in case I need to go to a bank branch.
Good work ICICI Bank and keep it up!

~ Sayed mohd kazim ahmed peerzada , Hyderabad, January 31 2008, General

For a long time I have been holding an SBA account with internet facilities but I never realized the ease of availing myself of a personal loan, shopping, transacting, prepaid billing , etc. with the click of a few buttons in my own bedroom, anytime.
Excellent and fantastic. May you progress and bring out more conveniences, especially for us. Even with advancing age we don’t have to depend on younger family members to carry out these tasks for us. Congratulations – Dr. C F Charlesworth (M.D.)

~C F Charlesworth, Jodhpur, January 30 , 2008, General

I am a customer of ICICI Bank for the last 1.5 years. I really experienced great service from the Bank. They are very prompt and ICICI Bank is especially customer friendly. It is a fast and efficient service provider and a bank which solves customers problems very promptly and also the bank employees are very polite in their approach. Great Kudos to the ICICI Bank team, and I wish them to keep up their good work always!

~ Shweta Chaturvedi, Kolkatta, January 30, 2008, General

I was offered a two-wheeler loan by ICICI Bank. However I was reluctant to take it in the beginning thinking of high interest rates and so on... You won't believe today I have completed a two-wheeler loan with ICICI Bank and have a personal loan with them which is going smoothly as well. I personally recommend banking with ICICI Bank and for that matter before you bank with any bank make sure you know something about them. ICICI Bank is you friend, and invest or deal with them wisely.

~ Daneil Joseph, Chennai, January 28, 2008, General

I would like to take this opportunity to appreciate your Customer are employee Sahil Chawla, “CSO At Home Loan Branch" from whom I have received some excellent and prompt service recently while serving my request. I was totally left high and dry by your other customer service executives in Delhi who bluntly asked me to contact a branch for resolving my issue regarding high ROI of my home loan. I was thinking about closing my loan a/c and then I visited the Panipat branch to know the procedure to close the loan.That is when Mr. Sahil Chawla took time to understand my problem and thoroughly investigated it. He suggested to me conversion to reduce my rate of interest. Please forward my feedback to Sahil Chawla and his managers. I don't want this instance to go unnoticed.

~ Deepak Setia, New delhi, January 27, 2008, General

ICICI Bank experience was truly amazing. Apart from the discount and deals, I like their Customer Service. I like to highlight another important thing-that it is safe and secure, each time I swipe my card, a message is sent regarding the transaction details.

~ Praveen K., Bangalore, January 26, 2008, General

Hi ICICI Bank. I am Sandeep and my mobile number 9814000461. Today [25 Jan 08] I went to ICICI Bank, Chandigarh at Sector 9 to close my existing account. Ms Monica and Ms Kokila were the executives. That time system was slow and also there was huge crowd of customers. I was glad to see the excellent behaviour of Monica and Kokila. They were listening to the customers carefully and providing them solutions. Even an agitated customer became calm at their polite behaviour. It took a little delay for my account closure but both of them apologized for the time taken. I was filled with joy to see all that. I have accounts with other banks too but I didn't see such marvelous behaviour before. At last I asked for their names, but they were filled with fear that I am going to complain against them for delay. I really appreciate ICICI Bank for having such employees like Monica and Kokila. I will soon open another account with your bank and would like to continue enjoying best services. Also tell Monica and Kokila that I asked their names for appreciation, not for complaining so no need to worry. All the best ICICI Bank [SANDEEP 9814000461]

~ Sandeep Kumar, Chandigarh, January 25, 2008, Deposits

Heartiest congratulations for a successful year at Sultanpur, UP branch and the credit must go to the entire staff for providing excellent services. Branch Manager, Mr. Yashwant K. Singh is handling the branch exceptionally well. Mudit, Amit, Aslam deserve special mention for the courtesy provided by them. I have opened my account with ICICI Bank in April 07 and recommended my friends and relatives to follow. My mother has got quantum deposits and joint savings bank accounts on my recommendation. Not only this, ICICI Bank has advised me to invest in mutual funds And ULIPS which have benefited me a lot. Services provided by ICICI Bank are exceptionally good and best wishes from me for another successful year and I hope that the other deserving staff get a mention next time.

~Rajat Solanki, Sultanpur, January 25, 2008, Deposits

Dear ICICI Bank,
I take this opportunity to finally thank you for the service provided. After repeated requests my complaint was finally heard to and responded within a stipulated period of time.
A whole hearted thanks to "Ms Uma, Accounts Manager, ICICI Bank" for coordinating with the bank and having the required documents sent over.
ICICI Bank, you have helped me regain my lost confidence in you.
Thank you once again.

~ Marvin Coelho, Mumbai, January 25, 2008, Deposits

Hi ICICI Bank- Mr Sriram, This is just to express my satisfaction about your customer service which is so prompt with a human touch. Hither too I had a different opinion on account of high technology and with little/no human touch. But I am wrong that even where there is high technology there can be finer/better customer service. The goodwill you have generated will spread and I wish the Bank a great future.

~ Madhav rao B, Bangalore, January 25, 2008, Deposits

I would like to put on record my appreciation for Mr Mario Mendonza who I guess works in capacity of Operations Manager in Hiranandani Powai Branch.
Mr Mario Mendonza is an extremely Customer friendly person who has always gone out of the way in helping me when other employees of the same branch have either expressed their unwillingness to assist or have done so half-heartedly and drawn a blank.
Mr Mario Mendonza (hope I got the surname correct) is an excellent example of how a single employee can interact and leave a very positive influence in minds of customers.
I think he is a live case of Human Sigma Level 6 which is the highest metric of Customer employee encounters.
Thanks Mario for your help and thanks ICICI for having and retaining employees, like Mario.

~Somraj Roy, Mumbai, January 24,2008,Branch

This one goes to Nishikant from your ‘Home Loans team, Contact Centre’. I spoke to him this morning requesting him to urgently send me a provisional certificate for my Home Loan A/c with you guys. I had to submit it to my employer today itself as a proof of investment for the financial year. Though he said that he would try his best to fax it me at the earliest, I took it with a pinch of salt. But he actually sent it. I received the Provisional Income Tax certificate within one hour of my call to him. I thank him very much for this. He also gave me a call to confirm receipt. I truly appreciate his customer centricity. I think his supervisor is Srinivas. Congratulations Srinivas for having a team member like Nishikant. I urge you to do your bit to appreciate his efforts. Thanks once again ICICI Bank for your timely service on such a short notice. Thank you and good wishes to Nishikant . Way to go.

~ Poonam Pednekar, Thane, January 24,2008, Home loans

I am very glad to inform you that the ICICI Customer Care service team has promptly taken action on my grievance regarding ICICI Bank Credit Card transaction. The complaint was redressed in a very short span of time. I am taking this opportunity to specially thank Mr. Gopal Rao Namburi of Office of Head Customer Care.
I can honestly say that Company / Customer relationship and mutual trust have been strengthened by the prompt action.

~ M.R. Murugesan, Tuticorin, January 24,2008, General

I am very much satisfied by the Customer Care service listening to me and understanding my difficulties. I was indeed very much disturbed by the phone calls (at least eighteen from collection centre)and replying to them, but no body told me the way out even after my personal visit to credit card dept. Anyway I would like to take this opportunity to specially thank ICICI Bank Hyderabad office as I was fully convinced by the conversation with them. I also thank them for giving me a prompt response looking to my problem genuinely. I shall be continuing with my credit card and banking with ICICI.I personally want to thank the executive who spoke to me from Hyderabad because I do not know his name. I say thanks a lot for your support and cooperation extended to me MR Executive? Wishing you good luck and happy days.

~ Sunil Chandna, Jaipur, January 23, 2008, General

I would like to thank ICICI Bank for crediting my account with interest of Rs. 9.90 for delayed credit of a cheque in my account. The amount of interest involved is small but realising the mistake on time when pointed out and crediting the interest for delayed period says a lot about the commitment of people at ICICI Bank. It was a pleasant experience. Thanks

~ Vigyan Arora, Panchkula, January 23, 2008, General

I want to thank Mr. Nirupam Kumar and Mr. Anantha Krishnan of your Baroda branch for helping me with demat account related questions.
Both these gentlemen were very courteous and spent a lot of time with me. They were very thorough in their assistance and wanted to make sure my concerns were resolved. And they were.
I very much appreciate their help and am very happy with their customer service assistance. Two very fine gentlemen you have working for you in Baroda Branch.

~Pushpakant Patel, January 20, 2008, General

I am really glad to inform that the ICICI Bank Customer Care Service is promptly taking action on the complaints sent by me and getting solved immediately. The services provided by the Customer Care Service is very good. I would like to take this opportunity to inform the esteemed Bank to consider legal experts on legal issues involved in the mails like my mail. I hope my views would be taken care and be implemented early as the Bank may not have any difficulty in getting advice from the lawyers or tax consultants like me. Wishing the Bank all success.

~ Navjeet Singh, Mohali, January 20, 2008, Deposits

I have been with ICICI for about seven years now, they have been great, very polite, and their NRI service is second to none, and very cost efficient and they don’t bombard you like other banks do.
I would recommend ICICI any day.

~ Cherylann Perriera, London, January 18, 2008, NRI

ICICI service is awesome. It’s really making easy all my banking related work. I had accounts in different banks and now I'm not in India. I'm in USA for the past 1 year. Before coming to the US I never thought of ICICI. It is doing a great job. But after seeing banking services here in the US, I feel ICICI is doing a much greater service for their customers.

~ Prasanna Narayann, Chennai, January 18, 2008, General

I am attached with ICICI bank for the past 10 yrs and have found all the services offered by the bank prompt,precise and better than expected. I feel that ICICI bank has taken the lead in changing the scenario of banking services in the India. I can summarise " ICICI hai na " for all financial needs. All the best for the future.

~ J. R. Khatsuriya, Kota, January 17, 2008, General

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