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I would like to say that Ms. Devel has a good ability to handle customers problems and very skilled in terms of solving the problems too. She is very active and according to my experience, she is very talented in banking work. She solves any of my banking issues just in a minute. I am sending this message to ICCI Bank because she is honest and hard working. At present she is working in ICICI Bank Limited, Maninagar Branch. Opp. Maninagar police Station. Maninagar-Ahmedabad (Gujarat). If all the staff of ICICI Bank become like Devel Madam, then I think each and every person in the country will want to have an ICICI Bank account. ~ Gaurang Soni, Ahmedabad, April 06, 2010; Channels – Branch Banking experience I had a wonderful experience at Noida sec-62 branch. It was urgent for me to deposit a cheque, and I had my 20 month old son with me; The staff was so courteous and helpful; they tried everything to keep him happy so that I can finish off my things ASAP! I am so thankful to all the sec-62 branch staff... they are doing a good job!They are incredible!" I have been a customer of your esteemed ICICI Bank, Gangtok Branch, since its inception. I appreciate the Customer Service Department for their helpful attitude and accommodative behavior. -. I particularly appreciate the endearing services rendered by Mr. Syed Mushaib Ali, Officer, RLG - Branch Operations; in discharging his duties as a customer service officer. His courteous behavior and friendly attitude has helped me a lot during my transactions with your bank. I was having problems regarding the activation of my Dmat A/c. Fortunately, I met Mr. Ali at this time and in one meeting, he got all the paperwork done, and my account was activated. He also helped me revive my inactive savings account and guided me regarding this matter. And till date I have continued to have premium services with a personal touch from Mr. Ali. This incident reinforces your Motto 'Khayal Aapka..' I would like to say a big thank you to you all...Keep up the good work!!!! ~ Rajeev Ranjan Trivedi, Singtam, April 17, 2010 Channels – Branch Banking Experience I was looking for a great deal on a car loan. I thought, private banks charge more rate of interest so I had requested a quotation from 2 non-private banks. As I have an existing saving account with ICICI Bank, I first checked the rates offered by them. I went to the Indore main branch located at Malav Parisar, Indore. In the branch, I met the loan officer, Mr. Abhishek (whose tone was very soft and I liked the way he was talking with customers). He explained me the offer in detail with simple documentation. I compared the rates and charges across other banks. I was surprised that the ICICI bank rates and charges were lowest, compared to 2 other banks for which I had the quotations. I asked the loan officer on the spot to initiate my car loan. He told me to carry just 2-3 documents with me the next day. He sent one representative to my office along with the form. I filled up the form and within 3 working days, my loan got approved. The service provided to me by Mr. Abhishek and ICICI bank is appreciable. The bank really follows the concept of "Khayaal Aapka". ~ Manoj Singhvi,Indore, April 20, 2010 Channels – Branch Banking Experience I have been a customer of ICICI Bank for last 4-5 Years. It really has been a great experience. With the new set of Privilege banking ICICI Bank has done a great job. It has helped me in many ways. When I visit my branch, within minutes they call me and provide good service. That really feels great, especially when you have had a bitter experience with other banks in terms of service. At ICICI Bank, the online and mobile facilities are simply amazing. Being a software engineer, I realise how hard it must be be to maintain such amount of data, with best security practices; and still deliver amazingly fast performance. It's definitely worth the appreciation. Keep it up. I am overwhelmed by the service rendered by the staff of ICICI Bank. Especially, I would like to comment on record about the excellent customer service rendered by Sachin Kadam, Branch Operations Manager at Magarpatta Brach (Pune). When my father left for heavenly abode in the month of March 2010, I was going through hell with the mental agony of losing my loving dad. That is when I had approached Sachin to help me in closing my father's account. Believe me, as Sachin understood my state of my mind, he asked me not to worry and said one thing which still echoes in my mind “We are there sir, don't worry”. Sachin has helped me to get the things done with minimum ease. Sachin is one of the best bankers I have worked with so far. ~ CA. Jayant Biswas, Pune, April 23, 2010, Channels – Branch Banking Experience On 22nd March I visited the ICICI Bank branch, nearest to me.. I interacted with one of the employees - Mr Goutam Bhuyan. The interaction was very pleasing. Within just few minutes, I got my work done, even though there was a lot of work at his desk as closing for the day was on. I requested for a Net Banking password just before leaving the branch. I was on the way back from the branch, when I received an SMS regarding the request having been lodged,along with the request number. I also got a phone call from him, confirming the same. This just made me proud to be an ICICI Bank customer. Thanks a million Goutam. Thanks to ICICI Bank. ICICI is the best bank in the whole banking industry. It understands the needs of the customer. I use the Net Banking service of many banks, but the net banking of ICICI Bank is simple, fast, updated and the best. ICICI online trading account is also the best site for trading. Any new customer can easily operate these channels without any help. The same case is with their Customer Care service and ATM channels. I am among the most satisfied customers of ICICI Bank. I wish the ICICI Bank team all the very best!!! Keep up the good work!!! ~ Jasjot Singh, Jalandhar, April 16, 2010 , Channels – Internet Banking Experience
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