FAQs
Mobile Prepaid Recharge Top-Up Facility Through Internet Banking
What is Mobile Top-Up?
How Mobile Top-Up is different than Mobile Recharge?
What are the operators for which I can use this facility?
Is there any additional charge levied by the Bank/ Operator?
Where can I enter the denomination of Recharge amount?
When my Bank Account will be debited?
Will I get any receipt from the Bank of the payment?
Is there any limit on amount/ time of recharge?
What if I select the wrong operator and circle?
When can my request be invalid?
What will happen if I enter incorrect mobile number?
What will be the increase in talk-time limit?
Will I receive a confirmation for completion of top-up?
What if I do not get any confirmation message from the operator?
What if talk-time does not increase after the transaction?
Notes on Transaction Password
1. What is Mobile Recharge Top-Up?
Mobile Top-Up is a facility to recharge your prepaid mobile phone using ICICI Bank Internet Banking. You can use this service to increase talk-time (airtime) for existing Pre Paid Mobile connection. For example: Ramesh stays in Mumbai and has Vodafone prepaid Phone. To recharge his prepaid card, Ramesh can log onto www.icicibank.com and submit his request online.
2. How Top-Up is different than Mobile Recharge through Recharge Codes?
Under Mobile top-up, you do not require to buy recharge codes of preset denominations. You can choose your own amount and submit your request online. No recharge code is released and airtime (talk-time) limit is increased automatically without any additional requirement.
3. What are the operators for which I can use this facility?
Currently ICICI Bank provides online recharge top-up facility for following operators & circles.

AIRCEL

AIRTEL

BSNL

IDEA

LOOP Mobile

MTNL

MTS

RELIANCE CDMA & GSM

TATA CDMA & DOCOMO

UNINOR

VIDEOCON

VODAFONE

Andhra
Pradesh
Andhra
Pradesh
Andhra
Pradesh
Andhra
Pradesh
- - - Andhra
Pradesh
Andhra
Pradesh
Andhra
Pradesh
- Andhra
Pradesh
Assam Assam Assam - - - - Assam Assam - - Assam
Bihar Bihar Bihar Bihar - - - Bihar Bihar Bihar - Bihar
Chennai Chennai Chennai Chennai - - - Chennai Chennai - - Chennai
Delhi Delhi - Delhi - - Delhi Delhi Delhi - - Delhi
- Gujarat Gujarat Gujarat - - Gujarat Gujarat Gujarat Gujarat Gujarat Gujarat
- Haryana Haryana Haryana - - - Haryana Haryana - Haryana Haryana
Himachal
Pradesh
Himachal
Pradesh
Himachal
Pradesh
Himachal
Pradesh
- - - Himachal
Pradesh
Himachal
Pradesh
- - Himachal
Pradesh
Karnataka Karnataka Karnataka Karnataka - - Karnataka Karnataka Karnataka - - Karnataka
- Kerala Kerala Kerala - - Kerala Kerala Kerala - - Kerala
Kolkatta Kolkatta Kolkatta Kolkatta - - Kolkatta Kolkatta Kolkatta - - Kolkatta
- M.P &
Chattisgarh
M.P &
Chattisgarh
M.P &
Chattisgarh
- - - M.P &
Chattisgarh
M.P &
Chattisgarh
- M.P &
Chattisgarh
M.P &
Chattisgarh
Maharashtra Maharashtra Maharashtra Maharashtra - - - Maharashtra Maharashtra Maharashtra - Maharashtra
Mumbai Mumbai - Mumbai Mumbai Mumbai - Mumbai Mumbai - - Mumbai
North
East
North
East
- - - - - North
East
North
East
- - North
East
Orissa Orissa Orissa Orissa - - - Orissa Orissa - - Orissa
Punjab Punjab Punjab Punjab - - - Punjab Punjab - Punjab Punjab
Rajasthan Rajasthan Rajasthan Rajasthan - - Rajasthan Rajasthan Rajasthan - - Rajasthan
Tamilnadu Tamilnadu Tamilnadu Tamilnadu - - Tamilnadu Tamilnadu Tamilnadu - - Tamilnadu
Uttar
Pradesh(E)
Uttar
Pradesh(E)
Uttar
Pradesh(E)
Uttar
Pradesh(E)
- - - Uttar
Pradesh(E)
Uttar
Pradesh(E)
Uttar
Pradesh(E)
- Uttar
Pradesh(E)
- Uttar
Pradesh(W)
Uttar
Pradesh(W)
Uttar
Pradesh(W)
- - Uttar
Pradesh(W)
Uttar
Pradesh(W)
Uttar
Pradesh(W)
Uttar
Pradesh(W)
- Uttar
Pradesh(W)
West
Bengal
West
Bengal
West
Bengal
West
Bengal
- - West
Bengal
West
Bengal
West
Bengal
- - West
Bengal

4. Is there any additional charge levied by the Bank/ Operator?
No. ICICI Bank provides this facility free of charge for its Customers.
5. Where can I enter the denomination of Recharge amount?
You can enter the denomination of the recharge amount in the "Amount" field of the Pre-paid Mobile Recharge page. The Mobile Top-Up facility gives you the flexibility to recharge your prepaid-mode phone for any amount subject to certain limits. No pre-set denomination needs to be specified and you can enter the amount for which you want the top-up to be executed.
6. When my Bank Account will be debited?
Your bank account will be debited immediately.
7. Will I get any receipt from the Bank of the payment?
ICICI bank does not provide any receipt/ confirmation. Records of payments can be checked on the website under "Show Payments Made"
8. Is there any limit on amount of recharge?
The Mobile Top-Up recharge facility gives you the flexibility to recharge your prepaid mobile phone within broad limits.

The per day maximum transaction limit for Prepaid Mobile Recharge is Rs.1500, irrespective of the mobile operators and the number of transactions.

Maximum & Minimum Limit for Recharge: On any given day, you can request Mobile Top-Up from Re.1 to Rs.1500. The minimum and maximum recharge limits per transaction are as follows:
Name of Operator Circles Maximum Amount (in Rs) Minimum Amount (in Rs)
AIRCEL
Assam 1500 1
Bihar
Chennai
Himachal Pradesh
JK
Kolkata
NE
Orissa
Rest Of Tamil Nadu
West Bengal
AIRTEL
Chennai 1500 1
Kerla
Gujrat
Rest All Airtell Circles
BSNL Recharge
Chattisgarh
Gujarat 1500 1
Madhya Pradesh
Maharastra
BSNL Topup Maharastra 1500 1
Punjab
Madhya Pradesh
Gujarat
Chattisgarh
UP
Rajasthan
Haryana
Andra Pradesh
IDEA Chennai 1500 1
Haryana
Uttar Pradesh (East)
Rest All Idea Cellular Circles
Tamil Nadu
LOOP Mobile Mumbai 1500 1
MTNL Mumbai 1500 1
MTS Delhi 1500 1
Gujarat, Rajathan
Karnataka, Kerala, Tamilnadu, Kolkatta, West Bengal
Uttar Pradest (West)
Reliance CDMA & GSM All Circles 1500 1
TATA CDMA & DOCOMO All Circles 1500 1
Uninor Andra Pradesh 1500 1
Bihar
Gujarat
Maharastra
Uttar Pradesh (East)
Uttar Pradesh (West)
Videocon Gujarat 1500 1
Haryana
M.P & Chattisgarh
Punjab
VODAFONE Haryana, Gujrat, Karnataka, UP (E), UP (W), Rajasthan 1500 1
Punjab
Delhi
Rest All Vodafone Circles
Himachal Pradesh
Maharastra
9. What if I select the wrong operator and circle?
Recharge request is taken on the basis of Mobile Number entered by you. Drop-down of Operator & circle is provided for the purpose of your information about availability of the service. ICICI Bank will accept the request for processing.
10.When can my request be invalid?
A request will be invalid on account of following reasons:
  • Non existing mobile number
  • Post paid mobile number
  • Mobile number which does not pertain to the list of above mentioned operators
  • Mobile Recharge request is out of Amount/ Time limits as mentioned under point 8.
In all the above cases ICICI Bank will debit the bank account for amount entered by you. However, being invalid, the request will be rejected by operator. Refund will be made to your account within 4 working days.
11.What will happen if I enter incorrect mobile number?
Once the transaction is entered, ICICI Bank accepts the same for processing. If mobile number belongs to the list of operator as mentioned above, the request will be processed and talk time will increase. However, if the number is invalid (for reasons as mentioned above) refund will be issued within 4 working days.
12.What will be the increase in talk-time limit?
On the basis of amount of transaction, every operator (as mentioned above) determines the talk-time limit and tops your mobile phone account accordingly. For exact information of talk-time increase, please get in touch with your mobile operator.
13. Will I receive a confirmation for completion of top-up ?
Once the top-up is completed, you will receive a confirmation message from the operator.
14.What if I do not get any confirmation message from the operator?
Once the top-up is completed, you will receive a confirmation message from the operator. In case on non-receipt of confirmation message, please check the talk-time limit of your mobile phone. If the talk-time does not increase, please contact your operator.
15.What if talk-time does not increase after the transaction?
The same is possible when the mobile number entered is invalid (asmentioned under point 9, 10 and 11). In such cases, refund will be made to your account within 4 working days. In case you do not receive the same within 4 working days, kindly call our 24 Hour Customer Care Center.
16. Notes on Transaction Password
Your Transaction Password will get locked if
       - incorrect Transaction Password is entered 5 times OR
       - incorrect ATM / Debit card number is entered 5 times independently of one another

You can request re-issue of Transaction Password by
       - Applying Online for a new Transaction Password
       - Calling our 24 hour Customer Care Centre and asking for new             Transaction Password
       - Visiting any ICICI Bank branch and asking for a new Transaction Password in case your account is less than six months old, Resident Indian customers will need to apply at the branch for the Transaction Password.
You will receive the Transaction password within 7 working days at your communication address registered with us. Please note:
Please do not attempt to use the old transaction password after you have submitted your  request for new password,as this will cause the new Transaction Password to get locked.

Mobile Prepaid Recharge Top-Up Facility Through Mobile Banking

How Top-Up is different than Mobile Recharge through Recharge Codes?
What are the prerequisites for this facility?
How do I register for a mShop Name?
How do I send my Mobile Prepaid Recharge Request?
Is there any additional charge levied by the Bank/ Operator?
When can my request be invalid?
What if I forget my mShop Name in future?
Will I receive a confirmation for completion of top-up?
What if I do not get any confirmation message from the operator?
I want to make use of this facility but I do not have my Internet Banking User ID/Password. How can I obtain it?
What are the values for which Prepaid Recharge can not be done for Reliance?
What will be the increase in talk-time limit?
1.How Top-Up is different than Mobile Recharge through Recharge Codes?
Under Mobile top-up, you do not require to buy recharge codes of preset denominations. You can choose your own amount and submit your request through an SMS. No recharge code is released and airtime talk-time) limit is increased automatically without any additional requirement.
2.What are the prerequisites for this facility?
  • Customer is a registered Mobile Banking Customer.
  • Customer has valid mobile connection from list of operators & circles enabled for the service.
  • Customer has registered for mShop Facility. Currently registration for mShop facility is available through Internet Banking only. See     Question No. 3 (below) to know how to register for mShop Name.
  • Customer has Internet Banking User Id for bank accounts.
List of operators and circles enabled for the service are as below :

AIRTEL

BPL

VODAFONE

IDEA

Relaince (R-World)

Tata Indicom

AIRCEL CELLULAR

S-Tel

Andhra Pradesh Mumbai Andhra Pradesh Andhra Pradesh Andhra Pradesh  Andhra Pradesh  Chennai Himachal Pradesh
Chennai   Calcutta Delhi Bihar & Jharkhand Bihar Rest Of Tamil Nadu Bihar
Delhi   Chennai Goa Chennai Chennai   Orisa
Gujarat   Delhi Gujarat Delhi Delhi   Assam
Karnataka   Gujarat Haryana Gujarat Gujarat    
Kerala   Haryana Kerala Haryana Haryana    
Madhya Pradesh   Karnataka Madhya Pradesh Himachal Pradesh Himachal Pradesh    
Mumbai   Mumbai Maharashtra Karnataka Karnataka    
Tamil Nadu   Punjab Uttar Pradesh (East) Kerala  Kerala     
Uttar Pradesh (West)   Rajasthan Uttar Pradesh (West) Kolkata Kolkata    
Uttar Pradesh (East)   Uttar Pradesh (East)   Madhya Pradesh & Chattisgarh Madhya Pradesh    
    Uttar Pradesh (West   Maharashtra & Goa Maharashtra    
    West Bengal    Mumbai Mumbai    
        Orissa Orissa    
        Punjab Punjab    
        Rajasthan Rajasthan    
        Tamil Nadu Tamil Nadu    
        Uttar Pradesh (East) Uttar Pradesh (East)    
        Uttar Pradesh (West) Uttar Pradesh (West)    
        West Bengal
(including Andaman & Nicobar Islands)
West Bengal    

3. How do I register for a mShop Name?
To register your mShop Name, just follow the steps given below:
  • Login to ICICIBank.com with your Internet banking User ID and password
  • Click on the Mobile Banking tab
  • Click on ' Mobile Shopping Service' option on the left menu
  • Enter your desired 4-digit alphanumeric mShop Name and confirm the same
  • Click on the Submit button

4. How do I send my Mobile Prepaid Recharge Request?
After registration of your mShop Name, whenever you need to recharge your mobile all you need to do is to send an SMS to 919837142424 in the below given format:

ITOPUP <mShop Name> <Amount>
e.g. ITOPUP a12b 525

Where mShop Name is a12b and Amount is Rs. 525/-
Your mobile phone will be topped up in a few seconds.
5. Is there any additional charge levied by the Bank/ Operator?
No. ICICI Bank provides this facility free of charge for its Customers.
6.When can my request be invalid?

A request throughMobile Banking can be invalid on account of following reasons:
  • Incorrect mShop name: ICICI Bank will reject the transaction and customer's account will not be debited. Failure message will be passed on to the customer by the Bank.
  • Customer mobile connection is not from the list of operator and circle for which service is applicable: ICICI Bank will debit the bank account for amount entered on the screen. However,the request will be rejected at operator, being invalid. Refund will be made to customer account within 4 working days.
  • Customer is not a registered mobile banking user: ICICI Bank will reject the transaction and customer's account will not be debited. Failure message will be passed on to the customer by the Bank.
  • Time and Amount restriction. Mentioned in Question No:8 underMobile Prepaid Recharge Top-up facility Through Internet Banking.
It is important to note that mobile banking channel can be used by customer only for topping-up his/her own mobile. ICICI bank will accept request only for registered mobile banking customers for the purpose of topping up the registered mobile phone.
7. What do I do if I forget my mShop Name in future?
You can create a new mShop Name for yourself anytime you want, by logging in to ICICIBank.com with your Internet Banking User ID and Password.
8. Will I receive a confirmation for completion of top-up ?
Once the top-up is completed, you will receive a confirmation message from the operator.
9.What if I do not get any confirmation message from the operator?
Once the top-up is completed, you will receive a confirmation message from the operator. In case on non-receipt of confirmation message, please check the talk-time limit of your mobile phone. If the talk-time does not increase, please contact your operator.
10. I want to make use of this facility but I do not have my Internet Banking User ID/Password. How can I obtain it?
Please call our 24-Hour Phone Banking Numbers. Upon successful authentication you will receive your User ID instantaneously.You can place a request for an Internet Banking Password, which will be couriered to your address available with the bank.
11.What are the values for which Prepaid Recharge can not be done for Reliance?
Please note that Reliance has currently blocked the Rs 149, Rs 165, Rs 200 and Rs 550 recharge.
12. What will be the increase in talk-time limit?
On the basis of amount of transaction, every operator (as mentioned above) determines the talk-time limit and tops your mobile phone accordingly. For exact information of talk-time increase, please get in touch with your mobile operator.


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FAQs
Mobile Prepaid Recharge Top-Up Facility Through Internet Banking
What is Mobile Top-Up?
How Mobile Top-Up is different than Mobile Recharge?
What are the operators for which I can use this facility?
Is there any additional charge levied by the Bank/ Operator?
Where can I enter the denomination of Recharge amount?
When my Bank Account will be debited?
Will I get any receipt from the Bank of the payment?
Is there any limit on amount/ time of recharge?
What if I select the wrong operator and circle?
When can my request be invalid?
What will happen if I enter incorrect mobile number?
What will be the increase in talk-time limit?
Will I receive a confirmation for completion of top-up?
What if I do not get any confirmation message from the operator?
What if talk-time does not increase after the transaction?
Notes on Transaction Password
1. What is Mobile Recharge Top-Up?
Mobile Top-Up is a facility to recharge your prepaid mobile phone using ICICI Bank Internet Banking. You can use this service to increase talk-time (airtime) for existing Pre Paid Mobile connection. For example: Ramesh stays in Mumbai and has Vodafone prepaid Phone. To recharge his prepaid card, Ramesh can log onto www.icicibank.com and submit his request online.
2. How Top-Up is different than Mobile Recharge through Recharge Codes?
Under Mobile top-up, you do not require to buy recharge codes of preset denominations. You can choose your own amount and submit your request online. No recharge code is released and airtime (talk-time) limit is increased automatically without any additional requirement.
3. What are the operators for which I can use this facility?
Currently ICICI Bank provides online recharge top-up facility for following operators & circles.

AIRCEL

AIRTEL

BSNL

IDEA

LOOP Mobile

MTNL

MTS

RELIANCE CDMA & GSM

TATA CDMA & DOCOMO

UNINOR

VIDEOCON

VODAFONE

Andhra
Pradesh
Andhra
Pradesh
Andhra
Pradesh
Andhra
Pradesh
- - - Andhra
Pradesh
Andhra
Pradesh
Andhra
Pradesh
- Andhra
Pradesh
Assam Assam Assam - - - - Assam Assam - - Assam
Bihar Bihar Bihar Bihar - - - Bihar Bihar Bihar - Bihar
Chennai Chennai Chennai Chennai - - - Chennai Chennai - - Chennai
Delhi Delhi - Delhi - - Delhi Delhi Delhi - - Delhi
- Gujarat Gujarat Gujarat - - Gujarat Gujarat Gujarat Gujarat Gujarat Gujarat
- Haryana Haryana Haryana - - - Haryana Haryana - Haryana Haryana
Himachal
Pradesh
Himachal
Pradesh
Himachal
Pradesh
Himachal
Pradesh
- - - Himachal
Pradesh
Himachal
Pradesh
- - Himachal
Pradesh
Karnataka Karnataka Karnataka Karnataka - - Karnataka Karnataka Karnataka - - Karnataka
- Kerala Kerala Kerala - - Kerala Kerala Kerala - - Kerala
Kolkatta Kolkatta Kolkatta Kolkatta - - Kolkatta Kolkatta Kolkatta - - Kolkatta
- M.P &
Chattisgarh
M.P &
Chattisgarh
M.P &
Chattisgarh
- - - M.P &
Chattisgarh
M.P &
Chattisgarh
- M.P &
Chattisgarh
M.P &
Chattisgarh
Maharashtra Maharashtra Maharashtra Maharashtra - - - Maharashtra Maharashtra Maharashtra - Maharashtra
Mumbai Mumbai - Mumbai Mumbai Mumbai - Mumbai Mumbai - - Mumbai
North
East
North
East
- - - - - North
East
North
East
- - North
East
Orissa Orissa Orissa Orissa - - - Orissa Orissa - - Orissa
Punjab Punjab Punjab Punjab - - - Punjab Punjab - Punjab Punjab
Rajasthan Rajasthan Rajasthan Rajasthan - - Rajasthan Rajasthan Rajasthan - - Rajasthan
Tamilnadu Tamilnadu Tamilnadu Tamilnadu - - Tamilnadu Tamilnadu Tamilnadu - - Tamilnadu
Uttar
Pradesh(E)
Uttar
Pradesh(E)
Uttar
Pradesh(E)
Uttar
Pradesh(E)
- - - Uttar
Pradesh(E)
Uttar
Pradesh(E)
Uttar
Pradesh(E)
- Uttar
Pradesh(E)
- Uttar
Pradesh(W)
Uttar
Pradesh(W)
Uttar
Pradesh(W)
- - Uttar
Pradesh(W)
Uttar
Pradesh(W)
Uttar
Pradesh(W)
Uttar
Pradesh(W)
- Uttar
Pradesh(W)
West
Bengal
West
Bengal
West
Bengal
West
Bengal
- - West
Bengal
West
Bengal
West
Bengal
- - West
Bengal

4. Is there any additional charge levied by the Bank/ Operator?
No. ICICI Bank provides this facility free of charge for its Customers.
5. Where can I enter the denomination of Recharge amount?
You can enter the denomination of the recharge amount in the "Amount" field of the Pre-paid Mobile Recharge page. The Mobile Top-Up facility gives you the flexibility to recharge your prepaid-mode phone for any amount subject to certain limits. No pre-set denomination needs to be specified and you can enter the amount for which you want the top-up to be executed.
6. When my Bank Account will be debited?
Your bank account will be debited immediately.
7. Will I get any receipt from the Bank of the payment?
ICICI bank does not provide any receipt/ confirmation. Records of payments can be checked on the website under "Show Payments Made"
8. Is there any limit on amount of recharge?
The Mobile Top-Up recharge facility gives you the flexibility to recharge your prepaid mobile phone within broad limits.

The per day maximum transaction limit for Prepaid Mobile Recharge is Rs.1500, irrespective of the mobile operators and the number of transactions.

Maximum & Minimum Limit for Recharge: On any given day, you can request Mobile Top-Up from Rs.1 to Rs.1500. The minimum and maximum recharge limits per transaction are as follows:
Name of Operator Circles Maximum Amount (in Rs) Minimum Amount (in Rs)
AIRCEL
Assam 1500 1
Bihar
Chennai
Himachal Pradesh
JK
Kolkata
NE
Orissa
Rest Of Tamil Nadu
West Bengal
AIRTEL
Chennai 1500 1
Kerla
Gujrat
Rest All Airtell Circles
BSNL Recharge
Chattisgarh
Gujarat 1500 1
Madhya Pradesh
Maharastra
BSNL Topup Maharastra 1500 1
Punjab
Madhya Pradesh
Gujarat
Chattisgarh
UP
Rajasthan
Haryana
Andra Pradesh
IDEA Chennai 1500 1
Haryana
Uttar Pradesh (East)
Rest All Idea Cellular Circles
Tamil Nadu
LOOP Mobile Mumbai 1500 1
MTNL Mumbai 1500 1
MTS Delhi 1500 1
Gujarat, Rajathan
Karnataka, Kerala, Tamilnadu, Kolkatta, West Bengal
Uttar Pradest (West)
Reliance CDMA & GSM All Circles 1500 1
TATA CDMA & DOCOMO All Circles 1500 1
Uninor Andra Pradesh 1500 1
Bihar
Gujarat
Maharastra
Uttar Pradesh (East)
Uttar Pradesh (West)
Videocon Gujarat 1500 1
Haryana
M.P & Chattisgarh
Punjab
VODAFONE Haryana, Gujrat, Karnataka, UP (E), UP (W), Rajasthan 1500 1
Punjab
Delhi
Rest All Vodafone Circles
Himachal Pradesh
Maharastra
9. What if I select the wrong operator and circle?
Recharge request is taken on the basis of Mobile Number entered by you. Drop-down of Operator & circle is provided for the purpose of your information about availability of the service. ICICI Bank will accept the request for processing.
10.When can my request be invalid?
A request will be invalid on account of following reasons:
  • Non existing mobile number
  • Post paid mobile number
  • Mobile number which does not pertain to the list of above mentioned operators
  • Mobile Recharge request is out of Amount/ Time limits as mentioned under point 8.
In all the above cases ICICI Bank will debit the bank account for amount entered by you. However, being invalid, the request will be rejected by operator. Refund will be made to your account within 4 working days.
11.What will happen if I enter incorrect mobile number?
Once the transaction is entered, ICICI Bank accepts the same for processing. If mobile number belongs to the list of operator as mentioned above, the request will be processed and talk time will increase. However, if the number is invalid (for reasons as mentioned above) refund will be issued within 4 working days.
12.What will be the increase in talk-time limit?
On the basis of amount of transaction, every operator (as mentioned above) determines the talk-time limit and tops your mobile phone account accordingly. For exact information of talk-time increase, please get in touch with your mobile operator.
13. Will I receive a confirmation for completion of top-up ?
Once the top-up is completed, you will receive a confirmation message from the operator.
14.What if I do not get any confirmation message from the operator?
Once the top-up is completed, you will receive a confirmation message from the operator. In case on non-receipt of confirmation message, please check the talk-time limit of your mobile phone. If the talk-time does not increase, please contact your operator.
15.What if talk-time does not increase after the transaction?
The same is possible when the mobile number entered is invalid (asmentioned under point 9, 10 and 11). In such cases, refund will be made to your account within 4 working days. In case you do not receive the same within 4 working days, kindly call our 24 Hour Customer Care Center.
16. Notes on Transaction Password
Your Transaction Password will get locked if
       - incorrect Transaction Password is entered 5 times OR
       - incorrect ATM / Debit card number is entered 5 times independently of one another

You can request re-issue of Transaction Password by
       - Applying Online for a new Transaction Password
       - Calling our 24 hour Customer Care Centre and asking for new             Transaction Password
       - Visiting any ICICI Bank branch and asking for a new Transaction Password in case your account is less than six months old, Resident Indian customers will need to apply at the branch for the Transaction Password.
You will receive the Transaction password within 7 working days at your communication address registered with us. Please note:
Please do not attempt to use the old transaction password after you have submitted your  request for new password,as this will cause the new Transaction Password to get locked.

Mobile Prepaid Recharge Top-Up Facility Through Mobile Banking

How Top-Up is different than Mobile Recharge through Recharge Codes?
What are the prerequisites for this facility?
How do I register for a mShop Name?
How do I send my Mobile Prepaid Recharge Request?
Is there any additional charge levied by the Bank/ Operator?
When can my request be invalid?
What if I forget my mShop Name in future?
Will I receive a confirmation for completion of top-up?
What if I do not get any confirmation message from the operator?
I want to make use of this facility but I do not have my Internet Banking User ID/Password. How can I obtain it?
What are the values for which Prepaid Recharge can not be done for Reliance?
What will be the increase in talk-time limit?
1.How Top-Up is different than Mobile Recharge through Recharge Codes?
Under Mobile top-up, you do not require to buy recharge codes of preset denominations. You can choose your own amount and submit your request through an SMS. No recharge code is released and airtime talk-time) limit is increased automatically without any additional requirement.
2.What are the prerequisites for this facility?
  • Customer is a registered Mobile Banking Customer.
  • Customer has valid mobile connection from list of operators & circles enabled for the service.
  • Customer has registered for mShop Facility. Currently registration for mShop facility is available through Internet Banking only. See     Question No. 3 (below) to know how to register for mShop Name.
  • Customer has Internet Banking User Id for bank accounts.
List of operators and circles enabled for the service are as below :

AIRTEL

BPL

VODAFONE

IDEA

Relaince (R-World)

Tata Indicom

AIRCEL CELLULAR

S-Tel

Andhra Pradesh Mumbai Andhra Pradesh Andhra Pradesh Andhra Pradesh  Andhra Pradesh  Chennai Himachal Pradesh
Chennai   Calcutta Delhi Bihar & Jharkhand Bihar Rest Of Tamil Nadu Bihar
Delhi   Chennai Goa Chennai Chennai   Orisa
Gujarat   Delhi Gujarat Delhi Delhi   Assam
Karnataka   Gujarat Haryana Gujarat Gujarat    
Kerala   Haryana Kerala Haryana Haryana    
Madhya Pradesh   Karnataka Madhya Pradesh Himachal Pradesh Himachal Pradesh    
Mumbai   Mumbai Maharashtra Karnataka Karnataka    
Tamil Nadu   Punjab Uttar Pradesh (East) Kerala  Kerala     
Uttar Pradesh (West)   Rajasthan Uttar Pradesh (West) Kolkata Kolkata    
Uttar Pradesh (East)   Uttar Pradesh (East)   Madhya Pradesh & Chattisgarh Madhya Pradesh    
    Uttar Pradesh (West   Maharashtra & Goa Maharashtra    
    West Bengal    Mumbai Mumbai    
        Orissa Orissa    
        Punjab Punjab    
        Rajasthan Rajasthan    
        Tamil Nadu Tamil Nadu    
        Uttar Pradesh (East) Uttar Pradesh (East)    
        Uttar Pradesh (West) Uttar Pradesh (West)    
        West Bengal
(including Andaman & Nicobar Islands)
West Bengal    

3. How do I register for a mShop Name?
To register your mShop Name, just follow the steps given below:
  • Login to ICICIBank.com with your Internet banking User ID and password
  • Click on the Mobile Banking tab
  • Click on ' Mobile Shopping Service' option on the left menu
  • Enter your desired 4-digit alphanumeric mShop Name and confirm the same
  • Click on the Submit button

4. How do I send my Mobile Prepaid Recharge Request?
After registration of your mShop Name, whenever you need to recharge your mobile all you need to do is to send an SMS to 919837142424 in the below given format:

ITOPUP <mShop Name> <Amount>
e.g. ITOPUP a12b 525

Where mShop Name is a12b and Amount is Rs. 525/-
Your mobile phone will be topped up in a few seconds.
5. Is there any additional charge levied by the Bank/ Operator?
No. ICICI Bank provides this facility free of charge for its Customers.
6.When can my request be invalid?

A request throughMobile Banking can be invalid on account of following reasons:
  • Incorrect mShop name: ICICI Bank will reject the transaction and customer's account will not be debited. Failure message will be passed on to the customer by the Bank.
  • Customer mobile connection is not from the list of operator and circle for which service is applicable: ICICI Bank will debit the bank account for amount entered on the screen. However,the request will be rejected at operator, being invalid. Refund will be made to customer account within 4 working days.
  • Customer is not a registered mobile banking user: ICICI Bank will reject the transaction and customer's account will not be debited. Failure message will be passed on to the customer by the Bank.
  • Time and Amount restriction. Mentioned in Question No:8 underMobile Prepaid Recharge Top-up facility Through Internet Banking.
It is important to note that mobile banking channel can be used by customer only for topping-up his/her own mobile. ICICI bank will accept request only for registered mobile banking customers for the purpose of topping up the registered mobile phone.
7. What do I do if I forget my mShop Name in future?
You can create a new mShop Name for yourself anytime you want, by logging in to ICICIBank.com with your Internet Banking User ID and Password.
8. Will I receive a confirmation for completion of top-up ?
Once the top-up is completed, you will receive a confirmation message from the operator.
9.What if I do not get any confirmation message from the operator?
Once the top-up is completed, you will receive a confirmation message from the operator. In case on non-receipt of confirmation message, please check the talk-time limit of your mobile phone. If the talk-time does not increase, please contact your operator.
10. I want to make use of this facility but I do not have my Internet Banking User ID/Password. How can I obtain it?
Please call our 24-Hour Phone Banking Numbers. Upon successful authentication you will receive your User ID instantaneously.You can place a request for an Internet Banking Password, which will be couriered to your address available with the bank.
11.What are the values for which Prepaid Recharge can not be done for Reliance?
Please note that Reliance has currently blocked the Rs 149, Rs 165, Rs 200 and Rs 550 recharge.
12. What will be the increase in talk-time limit?
On the basis of amount of transaction, every operator (as mentioned above) determines the talk-time limit and tops your mobile phone accordingly. For exact information of talk-time increase, please get in touch with your mobile operator.